Orders & Shipping

How fast does my OtterBox ship?


95% same-day from our Austin hub—USPS Ground 2-3 days ($5, free over $50), DHL international 3-5 ($15+). Track via email link.

My order hasn’t been processed yet. Why?


Orders are usually processed within 24 hours. During peak times, it may take up to 48 hours. Please double-check your payment confirmation email or contact support for an update.

Do I need to be home for delivery to my residential address?


Usually, couriers deliver to the address provided. If you’re not home, packages may be left in a safe spot or a pickup code may be provided. Check your tracking info or courier notifications for details.

Products & Brands

What's the fit for iPhone 17 Spigen cases?

Precision-molded for exact ports/MagSafe—check our compatibility tool. All third-party verified.

Do Pela eco-cases biodegrade?

Yes, in 2 years compost—flax-based, no microplastics.

Returns & Warranty

What is your return policy?

We offer returns or exchanges within 30 days of delivery, as long as products are unused and in their original packaging. Customers cover return shipping, while exchange orders are shipped free. Submit a request via “My Account” to start a return.

Can I cancel my order and get a full refund?

Orders not yet shipped can be canceled in “My Account” for a full refund. Once shipped, cancellations follow our return policy.

30-day return on ESR screens?

Full refund if unopened; used? Exchange for defects. Brands like Anker cover 18 months.

Lost my Native Union lanyard in transit?

File claim with tracking—replacements shipped free.

Payment & Tracking

What payment methods do you accept?

We accept credit cards (Visa, MasterCard, Amex), PayPal, and select local options (Apple Pay / Google Pay). All payments are secured via top-tier payment gateways.

How can I track my package?

Once your order ships, you’ll receive a tracking number. Visit the “Order Tracking” page on our website and enter your number to see real-time updates.